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Terms and Conditions
"Taste of Poland” or "We" or "Us" or "Our" means Dusan Cermak T/A Taste of Poland
23 Longdale drive
Mottram
Hyde
SK14 6NW
“Let Us Know” means visit Our Site and amend or cancel Your order, call Our order helpline shown on the Site with Your customer number.
"Site" means Our grocery shopping website at www.thetasteofpoland.co.uk
1 Becoming a Customer
1.1 To register as a customer You must be over 18 years of age, live in Our delivery area.
1.2 When You register You will be given a unique customer number and You will choose a password which You must use whenever You shop with Us. Please keep these in a safe place.
1.3 We reserve the right to decline a new customer registration or cancel registration at any time.
2 Our Contract and the Products
2.1 Our site invites You to buy products from Us. Once you have placed an order on the Site we will send you an order acknowledgement by email setting out what you have ordered with the in-store prices on the day of order. This is not an order confirmation or acceptance from Us. A legally binding contract with You will only arise once We have completed delivering the products to You. At this time You become the owner of the products.. This means that You will have no legal liability in connection with Your order until delivery is completed.
2.2 These terms regulate the supply of goods to You by Us. Any other terms, conditions or representations (other than those made fraudulently or implied by statute) are excluded.
3 Price
3.1 Prices on the Site are the prices charged in store on that day and as the store prices change we update the Site overnight. They are therefore a guide only. There may be some slight variations by the time We are due to deliver Your order. When You shop on the Site You will pay the same price that you would pay if you came to Our Store (excluding promotions) to do your shopping on the day of delivery. If you are unhappy with the price of any products once Your order is delivered please let us know and we can arrange a refund. You can either tell our driver when he makes the delivery or contact us within 7 working days after the day of delivery. In these circumstances we need you to look after the products as set out in clause 4.2 below.
3.2 As it is difficult to buy loose items such as meat and sausages to an exact weight, We'll charge You for the actual weight delivered - and We always try and get as near as possible to the weight You ordered.
3.3 In addition to the price, a delivery charge of £4.50 for orders less then £25.00 on local deliveries and from £8.50 for Uk mainland parcels will also be payable by You.
3.4 We will debit the price, plus any delivery charge, from Your debit or credit card when We are ready to dispatch Your goods.
3.5 All prices quoted are inclusive of any Value Added or other tax
3.6 All transactions will be handled by WorldPay, You will be charged £0.50 for payment by debit card and £3.00 for payment by credit or store card.
4 No Excuses Guaranteed
4.1 Of course You can change Your order anytime up to delivery, but that will mean that We won’t necessarily be able to deliver during Your selected delivery window and We would need to agree another time and day. But do ask us anyway as We will try and accommodate You.
4.2 If the quality of any of Our products is not to Our usual high standards We will happily refund the money. Please Let Us Know as soon as possible after You receive Your order. But remember we need to receive this within 3 working days after the day you received Your order. You must store the goods in the manner appropriate to the type of goods (eg keep chilled items chilled, frozen item frozen) as We may require them to be returned and they must be returned to Us in the same condition as they Were delivered to You.
4.3 You cannot return newspapers and magazines, video’s, dvds, cd’s, tapes or computer games if the security seal has been broken unless such items are faulty. Your rights under consumer legislation for these products are not affected.
4.4 If You return products or cancel Your order under this clause 4 and We have already debited Your card We will reimburse any sum received from You in respect of such products the next working day by crediting the card You paid with.
5 Delivering Your Goods
5.1 We always aim to deliver Your products within the delivery slot We have agreed with You, but We cannot accept liability if We deliver the products outside of this slot or don’t deliver all or any of the products in Your order.
5.2 Ownership of, and risk in, the products will pass to You once we have finished delivering Your order to You.
5.3 We can only deliver to Your registered address.
5.4 If there is no one at the delivery address who is 18 years of age or over, We'll leave notification of Our visit and will return the products to Our store. We'll then contact You to arrange re- delivery at a convenient time. We may charge another delivery charge for this.
6 What We are Not Liable For
6.1 Whilst We take every care to deliver Your order We cannot be liable for any indirect or consequential loss or damage or loss of profits arising out of Our supply or failure to supply the products to You.
6.2 Clause 6.1 does not in any way limit Our liability for death or personal injury resulting from Our breach of contract, tort or negligence nor limit any legal rights You have as a consumer.
7 Use of Cards
7.1 In the unlikely event that unauthorised use is made of Your credit card, most card issuers either cover all the charges that result from the unauthorised use or may limit Your liability to £50. If Your credit card issuer holds You liable for any of this £50 we will reimburse You up to the full £50. This guarantee applies where the unauthorised use is as a direct result of You giving Us Your credit card details on our secure server and not through Your own fault.
7.2 If You find Your card has been used without your authority please tell us within 24 hours of finding out. You must also tell Your card issuer within the time limits You agree in Your card scheme rules.
7.3If You place an order and Your address is not in Our delivery area or You select an inappropriate delivery method when placing the order and the order is paid by credit/debit card we reserve the right to charge your card the transfer fee which is £1.12 for a debit card and 4.5% of the refunded amount for a credit card.
9 Governing Law
9.1 This contract is subject to English law and the exclusive jurisdiction of the English courts.
10 Changes to these Terms
10.1 If We make any changes to these terms We will let you know as soon a possible by posting the changes on Our Site – and we will update the date shown below.
11 Expiry Dates
11.1 The colleagues who put together Your order are carefully trained to select products with a reasonable amount of time left on the expiry date (just as you would if You were in store shopping Yourself).
Date of last update: 10/05/2007
Dusan Cermak
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01612 059933
